HMT · Buyer resources
Practical support when your delivery needs attention.
Returns for wholesale export orders are reviewed case by case for damaged or incorrect shipments. Contact us after delivery with photos and your quotation number. There is no consumer retail return desk.
Keep the shipment packaging and record the quotation or invoice reference, product names, quantities, and the date you received the goods.
Send clear photos of the outer packaging, shipping label, and affected products through the contact details on this site.
Explain whether the delivery was damaged or contained incorrect goods. Our team reviews wholesale export cases individually against the confirmed order.
Contact our team before sending any goods back. Any return or exchange arrangement must be confirmed for the specific shipment.