Customer support
Account verification, wholesale quotes and order support in one place.
Sign in to check your business verification and inquiry history.
アカウント、商品、お見積りなどについてご相談ください。入力されたメールアドレスに返信します。
Sign in to check your business verification and inquiry history.
Sign in →Include your company name and inquiry reference.
A saved registration number does not activate wholesale access by itself. Sign in to My account and submit a business registration certificate, local business licence or evidence of business operations. If the document is already submitted and prices are still hidden, contact support.
Submit a business registration certificate, local business licence or other evidence of business operations. PDF, JPG and PNG are supported. Mask unnecessary personal identifiers. Use the business verification form in My account.
The quotation subtotal must be more than USD 1,000, excluding shipping. Each product also has a minimum order quantity (MOQ).
MOQ is the minimum quantity, not a box increment. If MOQ is 40, you can request 40, 41 or more units. Stock figures do not impose a maximum; explicitly sold-out products cannot be requested. Final availability is confirmed with your quote.
Inquiries submitted while signed in appear in My inquiries on this page. Open the conversation to read replies or send a follow-up. Support replies are also emailed to your reply address. Guest inquiries receive replies by email.
Shipping costs, delivery arrangements, availability and final prices are confirmed with your quotation. Payment is by bank transfer after confirmation. Include your destination country and order reference when contacting support.